How Billing Works

This document explains how billing works in Simplified Solutions. Billing is designed to be predictable, transparent, and aligned with actual device usage, so you are only charged for devices that are actively monitored.

Billing is managed at the Organization level and follows a recurring 30-day cycle. Charges are calculated daily and automatically rolled up into invoices.

Billing Cycle Overview

Simplified Solutions uses a rolling 30-day billing cycle rather than fixed calendar months.

Each day, the system evaluates which devices are actively enrolled and monitored within an Organization. Devices that are active on a given day are included in that day’s usage.

At the end of the billing cycle, daily usage is combined into a single invoice that reflects the actual number of monitored devices for each day during the period.

Daily Usage Calculation

Device usage is calculated on a per-device, per-day basis. This approach ensures that billing adjusts automatically as devices are added or removed.

For example:

• If a device is added mid-cycle, it is only billed for the days it is active.
• If a device is removed or queued for deletion, it is no longer included in future daily calculations.

This model prevents overbilling and keeps charges aligned with real usage.

Invoicing

At the end of each billing cycle, an invoice is generated for the Organization.

Each invoice includes:

• The billing period covered by the invoice.
• A summary of total charges, discounts, taxes, and the invoice total.
• A daily breakdown showing device counts and charges for each day in the cycle.

Invoices are issued automatically and do not require manual approval.

Automatic Payments

Invoices are paid automatically using the payment method on file for the Organization.

As long as a valid payment method is available, no action is required when an invoice is issued. This helps ensure uninterrupted service and reduces administrative effort.

Failed Payments

If a payment cannot be processed successfully, you will be notified so that the payment method can be updated.

If payment issues are not resolved, services may be suspended or canceled to prevent ongoing unpaid usage.

Keeping billing information up to date helps ensure continuous protection for all devices.

Viewing Billing Information

Billing details for each Organization are available under My Organizations > Billing.

From the Billing section, administrators can view current usage, review invoices, see applied discounts, and update payment information.

This visibility is intended to make billing easy to understand and simple to manage as your Organization grows.