When the Device Appears
After running the installer, the device will appear on the Dashboard once it has completed its initial registration and check-in. This guide explains what to expect during that process.
In most cases, devices appear within a few minutes of installation.
Initial Check-In
Once installation completes, the agent starts automatically and begins communicating with the platform.
During this initial check-in, the device is registered, basic system information is collected, and monitoring is enabled.
This process usually completes quickly, but timing can vary depending on system performance and network conditions.
Where the Device Appears
When the device successfully checks in, it will appear in:
- The Dashboard device count.
- The Device Health and Network-at-a-glance sections.
- The Devices list.
At this stage, the device is officially enrolled in your Organization.
Refreshing the Dashboard
If the device does not appear immediately, refresh the Dashboard after a few minutes.
The Dashboard reflects the most recent device data available, and a manual refresh can help confirm that the device has checked in.
If the Device Does Not Appear
If several minutes pass and the device still does not appear, this usually indicates that the agent is not running or cannot communicate with the platform.
In that case, review the troubleshooting documents related to device enrollment and connectivity before proceeding.
Next Steps
Once the device appears, you can review its status, health indicators, and activity details.
The next steps in the setup guide explain how to interpret device status and confirm that protection is working as expected.