Monthly Billing Cycle
This document explains the monthly billing cycle used by Simplified Solutions. Billing is based on a recurring 30-day cycle and is designed to be automatic, predictable, and easy to review.
Invoices are generated based on daily device usage and are available in the portal for review before payment is processed.
30-Day Billing Cycle
Simplified Solutions uses a rolling 30-day billing cycle rather than fixed calendar months.
Each day within the cycle contributes to the total invoice based on the number of active devices and the subscription tier in effect for that day. At the end of the cycle, all daily charges are combined into a single invoice.
This approach ensures that billing accurately reflects changes to your environment, such as adding or removing devices during the cycle.
Invoice Creation
At the conclusion of each 30-day billing period, an invoice is generated automatically for the Organization.
The invoice includes a summary of charges for the period, along with a detailed daily breakdown showing how device counts and charges were calculated.
Once created, the invoice is made available in the portal for review.
Automatic Payment Processing
Invoices are not charged immediately upon creation. After an invoice is issued, it remains available in the portal for a short period before payment is processed.
Payment is then automatically attempted using the payment method on file for the Organization. No manual action is required as long as billing information is current.
Viewing Invoices
All invoices can be viewed by navigating to My Organizations > Billing.
From this section, administrators can:
- View current and past invoices.
- Review invoice totals, taxes, and payment status.
- Inspect daily usage details that make up each invoice.
Payment Failures
If an automatic payment attempt fails, you will be notified so that payment information can be updated.
Unresolved payment issues may result in suspension or cancellation of services to prevent ongoing unpaid usage.
Keeping payment details up to date helps ensure uninterrupted protection and avoids billing-related interruptions.